At Khaas Andaaz, customer satisfaction is important to us. Please read our policy carefully before placing an order.
Return/Exchange Window
Returns or exchanges are accepted within 3 days of receiving your order.
Conditions for Return/Exchange
- Item must be unused, unwashed, and in its original packaging with tags intact
- Proof of purchase (order number or receipt) is required
- Customer is responsible for return shipping costs unless the item received was defective or incorrect
Non-Returnable Items
- Items purchased on Sale/Discount
- Custom-stitched or made-to-order items
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with photos of the product. We will arrange a replacement or refund at no extra cost.
How to Request a Return/Exchange
To initiate a return or exchange, contact us via:
- WhatsApp: [03184605711]
- Email: [info@khaasandaaz@gmail.com]
Please include your order number, reason for return, and photos (if applicable).
Refunds
Approved refunds will be processed within 5-7 business days via [bank transfer / original payment method], once the returned item is received and inspected.
